Why Should You Grab an Extra Warranty?

Ready to level up your controller game? Let’s talk about protecting your gear before you get down to the action. Extra warranties aren’t just for show – they’re your secret weapon against unexpected controller damage.

Here’s the lowdown on our warranty options.

What Plan Should You Opt for?

Here goes our scoop. Our AimSurance is here to save the day for all you PS5 players out there, worried about analog stick drift and the like. They’ve got your back for analog issues for up to 36 months.
If you’re living on the edge, pulling off crazy stunts in-game and in real life, you might want to roll with our AimSurance plans. These bad boys cover everything from accidental water damage to “oops, I dropped it” moments, for PS5, PS4, and Xbox controllers.
Now, what’s for the real MVP? The Accidental Insurance (AimSurance) Lifetime Plan. Lifetime coverage sets for all the epic gaming sessions to come.

NOTE: Remember, the clock starts ticking on your warranty when your order status hits ‘completed.’ And hey, one more thing – each plan is a one-time deal, so choose wisely, champ.

AimControllers Warranty Plans Terms And Conditions

AimControllers offers two distinct warranty plans for its gaming controller products, each providing varying levels of coverage and protection. This legal brief aims to provide a comprehensive overview of the terms and conditions of these warranty plans specifically for AimControllers’ customers, ensuring clarity and transparency regarding the rights and obligations thereof.

§ 1 Warranty Plans Overview

AimControllers provides its customers with the following warranty plans:

• Accidental Insurance (AimSurance) 36 months: Priced at EUR 45, this Plan includes Hall Effect coverage and extends to cover accidental damages, providing a gift card with a coupon code equivalent to the original product value for replacement purposes. The Plan covers the PlayStation 5, PlayStation 4, and Xbox One controllers.
• Accidental Insurance (AimSurance) 60 months: Priced at EUR 65, this Plan also includes Hall Effect coverage and offers lifetime protection against accidental damages, providing a replacement gift card in case of damage. The Plan covers the PlayStation 5, PlayStation 4, and Xbox One controllers.

§ 2 Warranty Plan Coverage Details

The aforementioned warranty plans cover the following equipment and damages: 

Accidental Damage Insurance (AimSurance) for a 36-month period and Accidental Damage Insurance (AimSurance) for a 60 months period for analog problems apply to PS5, PS4, and Xbox controllers, and cover any accidental damage issues, including damage caused by accidental water spillage, dropping, smashing and/or misuse.

§ 3 Warranty Claim Process

The warranty claim submission process shall proceed as follows.

For Accidental Damage Insurance (AimSurance) for a 36-month period and Accidental Damage Insurance (AimSurance) for a 60 months period – customers must contact AimControllers support via email claim@aimcontrollers.com to initiate a claim. Upon eligibility confirmation, the customer receives a gift card equivalent to the original product value, and the returned product becomes the property of AimControllers.

If an AimControllers representative determines that the customer is eligible to exercise their warranty claims plan, the claims process shall proceed as follows:

1. The customer shall return the controller to the Aim location indicated during the email complaint process (AimControllers, Sportowa 11, 18-500 Kolno, Poland).
2. Upon receipt of the controller, the customer shall be sent a gift card with a coupon code for the amount of the original order (excluding shipping costs and the cost of the purchased plan – the product itself).
3. The returned product will not be returned to the customer and may be used according to AimControllers’ preference.

§ 4 Shipping Costs

AimControllers covers shipping costs for the first 90 days of warranty claims. Beyond this period, shipping costs shall be borne by the customer.

§ 5 Amendment of Plans

All customers shall reserve the right to supplement any of the plans after placing an order. Each plan may be added even after the order has been placed, however, before the order status changes to “Completed” after prior contact with support via the following address: eusupport@aimcontrollers.com.

§ 6 Final Provisions

AimControllers’ warranty plans aim to provide comprehensive protection and support for customers’ gaming controllers, ensuring peace of mind and satisfaction with their purchase. Understanding the terms and conditions outlined in this brief allows AimControllers’ customers to make well-informed decisions regarding their warranty coverage options.